Frequently Asked Questions (FAQ)

Welcome to LadyBugg’s Help Center! We’ve answered the most common questions below to help you shop confidently and enjoy your experience. If you can’t find what you need, don’t hesitate to reach out to us at [Ladybugg857@gmail.com].

Ordering & Payments

Q: How do I place an order?
Browse our shop, choose your items, and click “Add to Cart.” When you’re ready, go to checkout and complete your purchase securely.

Q: What payment methods do you accept?
We accept major credit and debit cards, PayPal, Apple Pay, Google Pay, and Shop Pay.

Q: Can I modify or cancel my order?
If you need to cancel or change your order, please contact us within 12 hours of purchase. After that, your order may already be processing and cannot be changed.

Q: Will I receive a confirmation email after placing an order?
Yes! You’ll receive a confirmation email with your order details right after your purchase is complete.

Shipping & Delivery

Q: Do you offer free shipping?
Yes, we offer free shipping worldwide on all orders—no minimum required.

Q: How long will my order take to arrive?

USA & Canada: 7–8 business days

International Orders: 10–15 business days
Delivery times may vary slightly due to customs or local postal service delays.

Q: When will I receive my tracking number?
You’ll receive a tracking link via email as soon as your order ships, usually within 1–3 business days after processing.

Q: Where can I track my order?
You can track your package anytime on our Track Your Order page using the tracking number provided in your shipping email.

Q: My tracking number isn’t working—what should I do?
Tracking can take 1–3 business days to update. If it still hasn’t updated after that, please contact us for assistance.

Q: Do you ship to P.O. Boxes or military addresses?
Yes, we can ship to most P.O. Boxes and APO/FPO addresses, though delivery may take a bit longer depending on the carrier.

Returns & Exchanges

Q: What is your return policy?
We accept returns within 30 days of delivery for items that are unused, unwashed, and in original condition and packaging.

Q: How do I return an item?
To initiate a return, please contact us with your order number and reason for return. We’ll guide you through the next steps.

Q: Do I have to pay for return shipping?
Return shipping costs are the responsibility of the customer unless the item was incorrect or damaged upon arrival.

Products & Quality

Q: Where are your products made?
Our products are ethically made by select partners around the world, chosen for their quality craftsmanship and responsible practices.

Q: What if my item arrives damaged or defective?
Please contact us within 7 days of delivery with photos and a description. We’ll send a replacement or offer a refund right away.

Q: Are your materials eco-friendly?
Yes, we’re working toward sustainability with eco-conscious materials and recyclable packaging wherever possible.

Q: Do you restock sold-out items?
Some popular or limited-edition items may restock. You can sign up for restock alerts on the product page to be notified when they’re available again.

Customer Support

Q: How can I reach your customer service team?
You can email us or use the contact form on our Contact Us page. We aim to respond within 24 hours on business days.

Q: What are your customer service hours?
We’re available Monday through Friday from 9:00 AM to 5:00 PM (your local timezone or specify UTC). We typically respond within 24 hours.

Q: Do you have a loyalty or rewards program?
Coming soon! We’re working on a rewards program to give back to our loyal customers—stay tuned.

 

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Still need help?
We’re here for you. Contact us anytime at [Ladybugg857@gmail.com]—we’ll be happy to assist.